Terms and Conditions of Sim 4 Alarms (sim4alarms.co.uk)
These terms and conditions apply to all transactions made via the www.sim4alarms.co.uk website and with Fitted Home Alarms Ltd trading as Sim 4 Alarms. By using this site the Buyer accepts these terms and conditions.
Buyer means the person, firm or company who agrees to buy or buys the Products from Sim 4 Alarms.
Contract means the contract that is formed between Sim 4 Alarms and the Buyer when Sim 4 Alarms confirms by email the Buyer’s Order.
Fair Usage Policy. The Fair Usage Policy operated by Sim 4 Alarms is in accordance with paragraph 15.2 of this Contract.
Validity Period. The validity period of the SIMcard is in accordance with paragraph 15.3 of this contract.
Sim 4 Alarms means Fitted Home Alarms Limited trading as Sim 4 Alarms: a UK Limited company. No. 07847857 VAT Reg. No. 142299116. Products means the goods or services that the Buyer agrees to purchase from Sim 4 Alarms, namely the Multi network GSM simcard for Alarms including the airtime provided with the SIMcards and any other products advertised on the Website.
Order means the order for the Products that the Buyer places with Sim 4 Alarms.
SIMcard means the Global SIMcard ordered by the Buyer via the Website.
Website means the website sim4alarms.co.uk.
2. Accuracy of information
All information published on the Website has either been made available or provided by suppliers and manufacturers or obtained from the public domain. Sim 4 Alarms has every intention of providing accurate and up to date information but cannot guarantee the reliability or the accuracy of the information contained within its pages.
These terms and conditions do not affect the Buyer’s statutory rights.
The Buyer or the Buyer’s representative must be 18 years of age or older to order Products through the Website. By placing an Order the Buyer or the Buyer’s representative acknowledges that he or she is 18 years of age or older.
5. GSM Network Coverage
Sim 4 Alarms sources the SIMcards from a third party contractor that also provides the telecommunication system that allows the SIMcards to operate correctly. Whilst Sim 4 Alarms will make every endeavour to ensure the continuation of the coverage by the third party supplier, the telecommunication system is controlled solely by the third party contractor and Sim 4 Alarms can accept no liability incurred by the Buyer resulting directly or indirectly from the failure by the third party contractor to maintain the operation of the telecommunication system.
The nature of the Products is such that they are regularly updated by the manufacturers. On occasion the specification of the Products may vary from the information provided on the Website. For the avoidance of doubt the description of the Products on the Website is only to provide an indication of functionality and use. Full technical specifications may be obtained from the manufacturers directly.
7. Formation of the Contract
7.1 The Buyer acknowledges that by placing an Order for the Products it is making an offer to Sim 4 Alarms to purchase the said Products.
7.2 Sim 4 Alarms shall accept the offer made in accordance with clause 7.1 by sending an email to the Buyer confirming its acceptance of the offer and confirming the Products to be delivered.
7.3 Any Products ordered by the Buyer and which have not been confirmed in the e-mail confirmation do not form part of that Order.
8. Payment Methods
Sim 4 Alarms will accept payment via most major credit and debit cards. The Buyer must provide Sim 4 Alarms with the Buyer’s billing address and telephone number at the time of the Order. The Buyer’s Order will only be processed once authorisation of the Buyer’s credit card has been properly received and verified.
8.1 Text2TopUp Payments
A customer can subscribe and unsubscribe from the Text2TopUp service at any time by changing their Top up options settings in their customer account. Text2TopUp is a free service, other than the cost of sending the SMS messages to instruct and confirm the credit to be made.
For a customer to use Text2TopUp they must:
a) Subscribe to the service
b) Register a SIMcard account to the Text2TopUp service
c) Have sufficient call credit on the registered SIM account for at least two SMS messages
d) Give authorisation for Sim 4 Alarms to charge the customer debit or credit card or PayPal account
Customers subscribed to the Text2TopUp service authorise Sim 4 Alarms to debit the subscribed customers registered debit card, credit card account by the monetary amount as instructed by the customer using the Text2TopUp service, and apply call credit to the registered Sim 4 Alarms Card account.
Sim 4 Alarms will not store a customer’s credit card details, only a payment reference is stored.
Text2TopUp requires the SIMcard account to have sufficient call credit to send a Text2TopUp request and confirmation message. A typical Text2TopUp request uses two Text messages. The charge for the Text2TopUp request or requests and confirmations will be debited from the registered SIMcard call credit at the published rates.
From time to time, Sim 4 Alarms may change the Text2TopUp amounts by which a customer may select to top up the registered SIMcard account by.
Sim 4 Alarms reserves the right to decline a customer from subscribing to the Text2TopUp service, or decline the registration of a SIMcard card to the TextTopUp service at Sim 4 Alarms’s discretion and without notice or reason.
Sim 4 Alarms reserves the right to unsubscribe a customer from the Text2TopUp service or unregister a SIMcard from the Text2TopUp service at Sim 4 Alarms’s discretion and without notice or reason.
Sim 4 Alarms reserves the right to suspend or withdraw the Text2TopUp service at any time without notice or reason.
8.2 AutoTopUp Payments
A customer can subscribe and unsubscribe from the AutoTopUp service at any time by changing their Top up options settings in their customer account.
For a customer to use AutoTopUp they must:
a) Subscribe to the service by selecting enable auto top up at the time of topping their sim up.
b) Register a SIMcard card account to the AutoTopUp service
c) AutoTopUp will be enabled on a regular frequency each top value is assigned for. So if a £10 top up has a 6 month validity, the sim will topped up again in 6 months time.
d) Select the amount of call credit to add to the registered GeoSIM account. Credit amounts are £5, £10, £20, £30 or £50
e) Give authorisation for Sim 4 Alarms to charge the customers’ debit or credit card
f) If the credit falls below 80% of total credit within the validity of the period, the sim card will top up automatically again.
g) By default 12 number payments will be setup, which can be amended again should you choose to do so.
Customers subscribed to the AutoTopUp service authorise Sim 4 Alarms to debit the customers registered debit card, credit card or PayPal by the amount preselected by the customer at any time the registered SIMcard account reaches the predetermined low call credit level as selected by the customer or when the validity of current credit expires.
Sim 4 Alarms will not store a customers credit card details, only a payment reference is stored.
When the registered SIMcard account reaches the preset low level amount chosen by the customer, Sim 4 Alarms will debit the customers registered debit card, credit card or PayPal account by the preselected AutoTopUp amount, and apply call credit of the AutoTopUp amount to the registered SIMcard account.
Any AutoTopUp made to a SIMcard will automatically create an order in the customer account. The customer will receive notification of the order via email and the order will show in the customer’s order history.
From time to time, Sim 4 Alarms may change the low level amount and AutoTopUp credit amount that the customer may select.
Sim 4 Alarms will not change the low level amount or AutoTopUp credit amount that a customer has selected at anytime without authorisation from the customer.
Sim 4 Alarms Limited reserves the right to decline a customer from subscribing to the AutoTopUp service, or decline the registration of a Sim 4 Alarms Cardto the AutoTopUp service at Sim 4 Alarms’s discretion and without notice or reason.
Sim 4 Alarms reserves the right to unsubscribe a customer from the AutoTopUp service or unregister a Sim 4 Alarms Cardfrom the AutoTopUp service at Sim 4 Alarms’s discretion and without notice or reason.
Sim 4 Alarms reserves the right to suspend or withdraw the AutoTopUp service at any time without notice or reason.
Customer can login into their future pay account to cancel or stop auto top up any time.
9. Credit Card Security and Fraud Prevention
9.1 In deciding whether to accept the Buyer’s Order Sim 4 Alarms may use the information the Buyer has given to Sim 4 Alarms, or which Sim 4 Alarms already holds about the Buyer, or which Sim 4 Alarms receives from any enquiry Sim 4 Alarms may contact various fraud prevention systems or companies, to confirm the Buyer’s identity, check if the credit card is valid or has been reported stolen. Sim 4 Alarms utilses Verified by Visa and Mastercard Secure Code to assist Sim 4 Alarms in protecting the Buyer and Sim 4 Alarms from fraudulent transactions.
9.2 Sim 4 Alarms will take all reasonable steps in protecting the Buyer’s privacy and will not knowingly sell, trade or rent the Buyer’s personal information to any third party.
9.3 Sim 4 Alarms will not store credit card details.
10.1 Products will normally be dispatched within 5-7 working days from the date on which the Buyer’s payment is cleared; however, certain Products may be subject to availability and may therefore lead to a delay in dispatch. If Sim 4 Alarms or Sim 4 Alarms’s suppliers are temporarily out of stock, Sim 4 Alarms will notify the Buyer within 7 days and will advise of an expected delivery date.
10.2 Any date Sim 4 Alarms specifies for the delivery of the Products is approximate only and shall not be of the essence in respect of these terms and conditions.
10.3 Sim 4 Alarms shall not be liable for any loss, costs, damages, charges, or expenses caused directly or indirectly by any delay in the delivery of the Products.
10.4 Notwithstanding clause 10.1 in the event that dispatch of the Products is delayed by 14 days or more the Buyer will have the right to cancel any part of the Order not dispatched and Sim 4 Alarms will refund the appropriate payment to the Buyer within 28 days.
10.5 Sim 4 Alarms will issue the Buyer with an electronic invoice once the Buyer’s Order has been dispatched.
The Buyer will be liable for the Products upon delivery to the address as stated in the Order. Products will only be delivered to the address as stated in the Order. Products will not be left at the address without a signature.
12. Delivery Charges
Delivery charges are dependent on the Product purchased and shipping method selected and are indicated when ordering. Delivery prices quoted are for most UK Mainland addresses by Royal Mail recorded 1st class signed for service. Delivery days are as per the normal Royal Mail service.
13. Products Lost In Transit
Sim 4 Alarms will not be liable for Products lost in transit unless the Buyer has notified Sim 4 Alarms immediately upon becoming aware that the Products have not been delivered. If the Products arrive in a damaged condition the Buyer is responsible for informing Sim 4 Alarms immediately upon delivery. The Buyer shall be obliged to provide all necessary consignment notes and carrier details. The Buyer shall notify Sim 4 Alarms immediately upon becoming aware of any wrongly supplied Products.
14. Returns Policy
14.1 Non-faulty Returns:
14.1.1 The Buyer can change its mind and return the Products within 7 days of receipt. Should the Buyer wish to return the Products, the Buyer should inform Sim 4 Alarms of its intention in writing giving the appropriate invoice number and their relevant contact details together with full details of the Product they are returning.
14.1.2 The Buyer will receive a credit note or refund less any applicable delivery charges and restocking fee, provided the Products are unused and are in 'as new' and resaleable condition in their original box with unopened packaging including all manuals and accessories. Any SIMcard must still be intact in its 'credit card' -style card and no calls must have been made on any online or telecommunications system to or from the SIM card phone number.
14.1.3 It is the Buyer’s responsibility to return the Products to Sim 4 Alarms at the Buyer’s own cost and risk. Until the Products are received back by Sim 4 Alarms the Buyer shall remain liable for the Products and shall indemnify Sim 4 Alarms in respect of any loss or damages suffered by Sim 4 Alarms as a result of the Buyer’s failure to return the Products in an ‘as new’ and resaleable condition.
14.1.4 A change in call rates will not be grounds for returning the SIM card or providing a refund.
14.1.5 Sim 4 Alarms Limited reserves the right to charge a restocking fee of 10% to cover administration costs.
14.2 Faulty Returns:
14.2.1 If the Buyer believes the Products to be faulty upon delivery then the Buyer should immediately notify Sim 4 Alarms in writing giving the appropriate invoice number and their relevant contact details together with full details of the fault affecting the Product. The Buyer shall then immediately return any such faulty Products directly to Sim 4 Alarms.
14.2.2 Sim 4 Alarms shall assess any faulty Products and shall use all reasonable endeavours to repair the Product. If it is not possible to repair the Product then Sim 4 Alarms shall offer the Buyer a replacement Product or a full refund at the Buyer’s option.
14.2.3 In the event that any Product returned to Sim 4 Alarms in accordance with this clause 14.2 is found not to be faulty then Sim 4 Alarms shall have no liability to replace the Product or provide a refund if the Product has been returned more than 7 days from the date of receipt.
15. Refunds, Call Credit, Fair Useage Policy and Validity Period
15.1 Sim 4 Alarms shall not accept any responsibility for refunding credit that has been applied to the Product, either at the time of purchase or post purchase.
15.2 Fair Usage. The usage of the SIMcard and any of its calling systems is expected to be a fair balance between free incoming calls, chargeable incoming calls and chargeable outgoing calls. Excessive volume or duration of only free incoming calls or free call forwarding, determined at Sim 4 Alarms's discretion, acting reasonably, will constitute abuse. Sim 4 Alarms reserves the right to monitor usage, to apply call charges and/or withdraw the service from any SIMcard, and associated accounts, supplied to the Buyer at any time in the case of overuse or abuse of the free incoming calls facility. Sim 4 Alarms will not be liable for reimbursement, compensation of call credit or purchase price or any subsequential loss of any SIMcard or account that is suspended under this Fair Usage Policy.
A positive call credit balance of at least $0.01 must be maintained on the SIM account to receive free incoming calls. If a SIM has $0.00 balance the SIM account will be locked until call credit is added to the account.
This comment does not form part of our terms: Some customers get concerned that if they receive too many free incoming calls they will have their SIM disabled. This is not the case. The "fair usage policy" is in place to protect Sim 4 Alarms and its customers from significant abuse by individuals or resellers that only ever intend to use the free incoming call facility. Sim 4 Alarms is able to offer good value calling and free incoming calls based on a fair and reasonable business model. One of the variables in that model is the assumption that the majority of customers will use their SIM for incoming and outgoing calls and SMS. Users who significantly abuse the free incoming, could, if allowed, "unbalance" the model. This means that those customers who use the SIM "fair and reasonably" could potentially see an increase in call costs and are effectively "subsidising" those that never contribute to the model. We think this is unfair on those customers who make and receive calls and use their SIM in a fair and reasonable manner. GeoSIM has seen many companies come and go, some of which have "gone" due to abusers. We at GeoSIM believe that a customer wants a good product and service at reasonable prices, but importantly, wants reliability and longevity of the service they have paid for. The fair usage policy is rarely implemented and forms part of our terms to protect Sim 4 Alarms and you, the customer.
15.3 Validity Period. The SIMcard and SIMcard phone number has a Validity Period of 6 months from the date of purchase.
On the annual annivesary date a renewal fee is required to be paid to keep the SIMcard and SIMcard phone number active. The SIM card MUST also have made a chargeable call within the previous 5 months to remain active. Failure of the buyer to pay the annual renewal fee AND make a chargable call will result in the SIMcard being deactivated and the SIMcard phone number disabled and any remaining call credit on the SIMcard account cancelled. Cancelled call credit is non refundable.
16. Handset Unlocking
16.1 The SIMcard requires an "Unlocked" mobile handset to operate. Responsibility for unlocking the mobile phone handset shall reside with the Buyer upon purchase of the SIMcard.
16.2 Sim 4 Alarms shall not accept liability for any handsets that cannot be unlocked and shall not be liable for providing a refund in the event that a Buyer’s handset cannot be unlocked.
17. Handset Compatibility
17.1 Some SIMcards are only compatible with specific mobile phone handsets. The responsibility shall remain with the Buyer to check the compatibility of the SIMcard with a specific handset. A list of compatible handsets is listed on the Website.
17.2 By placing an Order for the SIMcard, the Buyer confirms that it has checked the compatibility of the SIMcard with the handset with which it is intended to be used. Sim 4 Alarms will not accept any liability for the SIMcard being incompatible with the Buyer’s handset.
17.3 No refunds will be provided in the event that the Buyer’s handset is incompatible with the SIMcard.
All prices listed on the Website shall be exclusive of VAT. Delivery charges shall be indicated in the email confirmation.
19. Typographical Errors
19.1 If a Product has been or is listed with an incorrect price due to a typographical error or an error in pricing information from Sim 4 Alarms’s suppliers, Sim 4 Alarms shall have the right to cancel any Orders listed at the incorrect price.
19.2 In the event that any such price change has occurred Sim 4 Alarms shall refund any charges including delivery charges, if the Buyer’s account or credit card has been charged, and cancel the Buyer’s Order.
All Products supplied are covered by the relevant manufacturer’s warranty.
21. Rights of Third Parties
The Contract is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else.
22.1 These terms and conditions are subject to change at any time without prior notice. Sim 4 Alarms reserves the right to modify, add and delete any of the services provided through any Product from those that are available at the time of purchase.
22.2 The Buyer is solely responsible for the content of information and communications transmitted using the Services. Sim 4 Alarms will not be liable nor accept any liability for incorrect use of any Product.
22.3 A GeoSIM phone number is not portable to a "Publicy Available Telephony Service".
22.4 If a SIMcard is allocated a USA phone number, the SIMcard must register on any US network at least every 60 days to avoid the US phone number being unassigned from the SIMcard. The US number is a temporary number. If a SIMcard does not register on a US network at least every 60 days, then the US number will be deactivated. The deactivated US phone number cannot be reassigned to the same SIMcard.
23. Limitation of Liability-The Buyer’s Attention Is Particularly Drawn To The Provisions Of This Condition
23.1 This condition 23.1 sets out the entire financial liability of Sim 4 Alarms (including any liability for the acts or omissions of is employees, agents and sub-contractors) to the Buyer in respect of:
(a) any breach of the Contract;
(b) any use made by the Buyer of the Products or any part of them; and
(c) any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract.
23.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
23.3 Nothing in these Conditions limits or excludes the liability of Sim 4 Alarms:
(a) for death or personal injury resulting from negligence; or
(b) for any damage or liability incurred by the Buyer as a result of fraud or fraudulent misrepresentation by Sim 4 Alarms; or
(c) for any damage or liability incurred by the Buyer as a result of any breach by Sim 4 Alarms of the condition as to title or the warranty as to quiet possession implied by section 2 of the Supply of Goods and Services Act 1982.
23.4 Subject to condition 23.2 and condition 23.3
(a) Sim 4 Alarms shall not be liable to the Buyer for:
(i) loss of profits; or
(ii) loss of business; or
(iii) depletion of goodwill and/or similar losses; or
(iv) loss of anticipated savings; or
(v) loss of goods; or
(vi) loss of Contract; or
(vii) loss of use; or
(viii) loss or corruption of data or information; or
(ix) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
24.1 The Buyer covenants with Sim 4 Alarms not to use the Website for:
24.1.1 fraudulent purposes, or in connection with a criminal offence, or other unlawful activity, or to send, use or reuse any material that is:
24.1.2 illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or
24.1.3 is otherwise injurious to third parties; or objectionable, or
24.1.4 which consists of or contains software viruses, political campaigning, commercial solicitation, electronic chain letters, mass mailings or any “spam” (i.e. indiscriminately sent unsolicited, unwanted, irrelevant or inappropriate messages) or that which may:
24.1.5 cause annoyance, inconvenience, or needless anxiety to any other party.
24.2 The Buyer acknowledges that by visiting the Website or by sending emails to Sim 4 Alarms the Buyer is communicating with communications from Sim 4 Alarms electronically and agrees that all agreements, notices, disclosures and other communications provided in this manner by Sim 4 Alarms to the Buyer satisfy any legal requirement that such communications be in writing.
25. Status of precontractual statements
Each of the parties acknowledges and agrees that, in entering into the Contract it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to these terms and conditions or not) relating to the subject matter of the Contract, other than as expressly set out in the Contract.
Sim 4 Alarms, may from time to time contact the customer by email or other electronic means regarding technical issues, alerts or promotional information. The customer may unsubscribe from email notifications. Urgent technical alerts or service realted issues will be broadcast to all customers including those not subscribed.
27. Governing Law
27.1 The Contract and any dispute of claim arising out of or in connection with it or its subject matter, shall be governed by, and construed in accordance with, the law of England and Wales.
27.2 The parties irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter.